Terms of Use | General Terms and Conditions
Welcome to www.thehairalliance.com!
These terms of use (hereinafter “Agreement,” “Terms of Use,” “Contract”) constitute a legally binding agreement between Hair Alliance UG (haftungsbeschränkt), as the operator of the The Hair Alliance website (hereinafter “we,” “us,” “our”), with its business address at Rheinsberger Str. 76/77, c/o Factory Berlin, 10115 Berlin (see
Impressum), and you, the visitor and user of this website (hereinafter “you,” “your”), including all subpages through which we provide our services (hereinafter “website,” “platform,” “The Hair Alliance”). The payment terms for paid services for service providers who register on our website are also part of the terms and conditions and are included in this usage agreement. They are listed further below.
This Agreement describes the rules and regulations for the use of the The Hair Alliance website. By accessing
https://thehairalliance.com and any of its subpages, we assume you have read and fully agree to these terms of use and our
Privacy Policy. You may not use this website if you do not agree with these terms.
By using this website, you fundamentally agree not to use any information, images, services, or other components of this website for actions that could harm this website and its purpose, our company, or our customers and other visitors of the website. This includes actions that could damage reputation or goodwill, violate applicable laws, copyrights, trade secrets, or other proprietary rights, constitute criminal actions, threaten or endanger someone, damage or deface another’s property, harass operators or users of this website (including through spam emails), and the commercial use of information from this website without written permission.
You are required to regularly inform yourself about the current version of this Agreement to use this website. If we change these terms, we will inform registered users on our website of the new terms of use or general terms and conditions by email. They are considered accepted if the registered user does not object to their validity within 14 days of receiving the email. The objection must be made in text form (e.g., by email). These users will be specifically informed of the objection option, the deadline, and the consequences of inaction. In the event of a user’s objection, we have the right to terminate the existing contract with this user with a notice period of four weeks.
For simplicity, the female form of any person-related word is omitted in these terms of use; they apply to both genders.
§ 1 Privacy
You can find information about the scope of data collected and processed during the use of this website in our
Privacy Policy.
§ 2 Service Description
(1) Our website is a directory for information and international service providers concerning medical tourism and medical procedures, particularly in the field of hair transplantation. Our platform allows registered users (“service providers,” “members,” “customers,” “visitors”) and non-registered users to connect. Service providers can publish information about their professional qualifications and services on our platform (“profiles”) and present themselves to website visitors. It is possible to directly contact these providers through the contact options on their profiles. The functions offered on the website can be used by service providers particularly for customer acquisition and to increase their visibility in both the digital and real world. A contract for a service offered by a service provider on our website between visitors and members of our website takes place outside our website and, thus, outside our area of responsibility. Registered visitors can contact service providers for an offer and share their experiences with them on our website. We reserve the right to change or delete the offer and functions on our website at any time.
(2) We are neither owners nor providers of the services presented on the profiles of our members. Although we randomly check the details of service providers, we cannot guarantee the qualification and authenticity of a service provider’s information. We do not guarantee the existence, quality, safety, suitability, or legality of service providers and their information, the accuracy of the content of profile descriptions, reviews, comments, or other content from members or third parties. Service providers who are controlled by us and deemed trustworthy receive a “verification symbol” (a turquoise seal on the profile photo or profile of the service provider). This only signals that the member has completed a corresponding identification process and thus exists as a service provider; however, no guarantee is given regarding the authenticity and qualification of the respective service provider. Verification does not constitute our recommendation, certification, or guarantee regarding a member, their trustworthiness, safety, background, identity, or suitability.
(3) This platform also contains information about service providers who have not previously registered on this platform. This information does not violate third-party rights but includes informative details such as company name, website, location, and contact options, similar to what you might find through a Google search. Registered service providers can edit their details, upload photos, and add more information and functions through a premium membership to showcase their competencies and services. Service providers are solely responsible for the content and accuracy of their profiles. We are not liable for any false information on the profiles or damages arising from negligent or intentional behavior by our members. We are not required to indicate which service providers are registered.
(4) We do not make any recommendations for members and their suitability as service providers. The verified, certified, or recommended function for service providers represents merely a more prominent placement in various sections of our website; it does not indicate that the member is recommended by us regarding their suitability or qualification to provide the services offered. You should always independently verify whether a service provider is qualified enough to meet your requirements before deciding to engage them.
(5) When visitors of our website submit an inquiry to us or a service provider through contact options on our website, input forms, or outside our website, we are neither a party nor otherwise involved in the emerging contractual relationship between the parties, nor are we brokers of orders.
§ 3 Use of the Website Without Registration
As a visitor to our website, you can search for service providers for medical procedures around the topic of “hair loss treatment.” We do not take responsibility for the content and information shown on the profiles of service providers on our website, nor do we guarantee their qualification in any way. If you wish to engage a service provider, this is outside our area of responsibility. You should conduct your own research to assess a service provider’s suitability and competencies. For information on the handling and storage of your personal data when visiting our website and using the functions, please read our
Privacy Policy.
§ 4 Registration as a Service Provider
(1) Registration as a member (“service provider”) on our website is reserved for clinics, doctors, and health specialists who have the legally valid necessary qualifications. If you do not belong to one of these professional groups or do not have legally valid qualifications, you may not register as a service provider on our website. By registering on thehairalliance.com, you confirm that you belong to the authorized user group and have the necessary permission for such registration.
(2) You agree to provide accurate and complete information requested during the registration process. In particular, you assure that you do not infringe on the rights of third parties by submitting data into your profile (also “entry,” “company entry,” “clinic,” “hair clinic”), including through the use of personal information or other third-party data without consent. You are required to regularly check and update your information, especially your contact details. We reserve the right to verify your details at any time and request proof to check the authenticity of the information.
(3) As a registered service provider, you are responsible for complying with all applicable laws, regulations, and provisions regarding your representation (“profile”) on our website. You are responsible for the content you share, especially for its truthfulness. By creating your user account for service providers and submitting information to your public profile, you agree to offer only the services permitted within the applicable laws and assure that you have the necessary permission and qualifications to carry them out, even if the transmission of information for your profile takes place through one of our employees who enter the data into your public profile. You may not provide information about third parties or publish third-party material unless you have the rights to do so. You may not link to external content that references content that violates applicable legal provisions.
(4) As a registered member, you can create a clinic profile (“profile”) or, if an entry about you already exists on our website, take control of the existing profile. We will first verify your details and, if necessary, request proof of the accuracy of your information and your authorization to take over the profile. You can publish additional information through your user account, or have it published by our employees. You assure that you are authorized to publish the information and do not infringe on the rights of third parties, including through the use of personal information or other third-party data without consent.
§ 5 Contract Conclusion Upon Registration
(1) If you belong to one of the aforementioned professional groups and register as a user on thehairalliance.com, you are making an offer to conclude a contract. The prerequisite for concluding the contract is the acceptance of these terms of use, our Privacy Policy, and the signing of the contract provided to you.
(2) The contract is only concluded when we confirm your registration or as soon as we provide you with the described services. By registering as a member on our website (“Basic Profile,” “Basic Membership”), no costs arise. The free basic profile is granted only within our technical, operational, and financial capabilities. There is no entitlement to the provision of certain free services.
(3) We reserve the right to change or delete individual options and functions at any time. We have the right to block the service provider’s access to our website at any time, deactivate or delete their content on our servers (especially profile data), deactivate accounts, or in cases of obvious abusive registration or use, delete them immediately, as well as take other appropriate measures to protect against such violations. The same applies if there is sufficient suspicion of such violations until and unless the respective service provider has proven the legality of the disputed content or behavior. Any claims of a service provider for already paid fees are forfeited in the event of immediate termination.
§ 6 Registration as a Simple User (“Visitor”)
(1) As a simple visitor to our website, you can also register (“visitor” registration). If you register on thehairalliance.com through an input form, which has fields for your personal data and a submit function (for example, “Submit” or “Compare Offers” button), you indicate your interest in an offer from us or our members (clinics, hair clinics, doctors, health specialists). This interest can also be indicated via email, telephone, or in person. The prerequisite for concluding the contract is the acceptance of these terms of use, our Privacy Policy, and the submission of the necessary data for registration through an input form, email, telephone, or in person. When transmitting your data for the purpose of creating an offer to the service providers or members you selected yourself, you must give separate consent to this transmission.
(2) Registration is completed with the transmission of the data you entered to us and/or the service providers. By registering on our website, no costs arise. This registration is granted only within our technical, operational, and financial capabilities. There is no entitlement to the provision of certain free services.
(3) We reserve the right to change or delete individual options and functions at any time. We have the right to block the visitor’s access to our website at any time, deactivate or delete their content on our servers (especially profile data), deactivate accounts, or in cases of obvious abusive registration or use, delete them immediately, as well as take other appropriate measures to protect against such violations. The same applies if there is sufficient suspicion of such violations until and unless the respective visitor has proven the legality of the disputed content or behavior.
§ 7 Prices, Payment Terms, and Rate Changes
(1) A basic membership is free for service providers. The prerequisite for such membership is proof of your existence through the submission of the commercial register or business registration and/or, for freelancers, an ID card. If you do not comply with this verification within a month, we reserve the right to deactivate or delete your account and all data transmitted to us. For the premium members of the paid premium package, as well as for paid functions, we charge fees for the services rendered. We will inform you of the fees and the exact contractual terms for premium membership before concluding the respective contract.
(2) We are entitled to adjust the fees to any changed circumstances with a one-month notice to our customers, by announcement on our website, via email messages, or by personal post notification (so-called rate change). If you do not wish to continue the existing contract with us at the changed rate, you have the right to terminate it in writing at the time of the rate change.
§ 8 Area of Responsibility and Performance Disruptions
(1) We offer our services based on the current state of the Internet and the current technical, legal, and commercial framework conditions for data traffic on the Internet, with the location in Germany. You, the customer, are aware that the quality of data traffic on the Internet depends on these framework conditions and other circumstances—for example, the conditions on the data lines—over which we have no control and for which we also bear no responsibility. Our remuneration claim remains unaffected by disturbances in the quality of data traffic on the Internet that lie outside our area of responsibility. If these disturbances result in our inability to provide paid services for a significant period, the customer has the right to terminate the contract with a one-week notice at the end of a calendar month. The termination must be in writing. Further rights of the customer are excluded.
(2) If we do not or do not provide our contractually agreed services with the agreed quality, it is up to the customer to complain to us in writing. If we are still unable to provide the services correctly after a reasonable period following a justified complaint, the customer has the right to reduce the ongoing payments for services for the period and to the extent that we did not provide these services correctly from the receipt of the written complaint. In addition, the customer has the right to terminate the contract in writing without notice. The extraordinary termination requires that the customer sets us a grace period of at least one week in writing to provide contractually compliant services, and this grace period expires without success.
(3) It is the user’s responsibility of this website to establish and maintain the necessary technical infrastructure (hardware, software, telecommunications, internal network, browser) required to participate in the service provided by us at their own expense.
(4) The user is obligated to ensure that the respective professional and/or ethical guidelines are observed. All registered users undertake not to share their access data with third parties and to keep them protected from third-party access unless it is done to use the services provided by thehairalliance.com, in which case the service provider is liable for their assistants. You must inform us immediately if you become aware that your access data is being used without authorization by third parties. We are entitled to block access to our services if there is justified suspicion that the access data is being used without authorization by third parties. You also agree to use the services provided only within the scope of their intended purpose. You ensure that the use of the services does not endanger the proper operation, nor impair other providers, users, or networks.
(5) Our liability for damages caused by us, our legal representatives, or their respective agents is limited to the amount of foreseeable, typical damage at the time of contract conclusion, in the case of the slightly negligent violation of an essential obligation of the contractual relationship (“cardinal obligation”). “Cardinal obligations” are those obligations the fulfillment of which makes the proper execution of the contract possible and on whose compliance a contracting party regularly trusts and may trust. We are not liable for the slightly negligent violation of non-essential obligations of the contractual relationship. These aforementioned limitations of liability do not apply in cases of gross negligence or intentional behavior, as well as in cases of mandatory statutory liability, especially in cases of the assumption of a guarantee or in cases of culpable injury to life, body, or health.
Nothing in this statement will:
a) Exclude liability for death or injury caused by negligence;
b) Exclude liability for fraud or fraudulent misrepresentation;
c) Exclude culpability in a manner that is not permissible under applicable law.
(6) Liability for data losses, except in the case of intent and gross negligence, is limited to the loss of such data that the customer has secured in the usual manner (at least once daily) in such a way that they can be reproduced with reasonable effort. The plea of contributory negligence remains permissible. With regard to preventing damages from data losses, the customer is advised to secure their data. To the extent possible, parts of our website are provided free of charge to users, but we cannot be held liable for any kind of losses or damages.
§ 9 Final Provisions
(1) In regard to the provision of our service, subject to and exclusively German law applies. We reserve the right to change these terms of use in compliance with the legal regulations, to change or delete the content of this website, to change our offered services, and to refuse or terminate our service to anyone without stating reasons.
(2) The place of jurisdiction for all claims and disputes arising from or in connection with this website and the services we offer is Berlin, Germany.
(3) As a registered service provider, you may not offset or assert a right of retention against claims from us unless they are undisputed or legally established. If any provision of this contract is invalid or becomes invalid, the validity of the contract as a whole is not affected.
